Refund Policy

Due to the made-to-order nature of our products we are unable to accept returns or offer refunds. Please make sure your order is correct before placing.

Shipping and Package Delivery

Seouldust Studios LLC is not liable for any products damaged, lost, or stolen during shipment and delivery. If you received your order damaged please contact your carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Information

Please double-check and ensure that you provided the correct shipping information at checkout. Seouldust is not held responsible for any incorrect delivery or non-delivery of packages due to incorrect shipping information provided by the customer. If a package is returned to us due to a non-deliverable shipping address entered by the customer, you will be responsible for additional shipping costs to reship the package. We cannot issue refunds or send free replacements for packages that were delivered to the "wrong" location due to incorrect shipping information provided by the customer. Please place a new order if you still wish to receive the package with the correct shipping information. Thank you!